If you can’t finish your booking, it’s usually due to connectivity or the app getting stuck (especially if you’re in a low-signal area, using a VPN, or the app hasn’t refreshed correctly).
Try these steps in order
- Check your connection
- Make sure mobile data is on (or stable Wi-Fi)
- Turn off airplane mode
- If you’re underground or in a basement carpark, move to an open area with better reception and try again
- Turn off VPN / Private DNS
- Some VPNs may stop the app connecting properly. Turn them off, then try again.
- Force close the RIIDE app
- Close the app completely from multitasking (swipe it away), reopen it, then try Finish Booking again.
- Restart your phone
- A full restart often fixes “stuck” sessions and connection issues.
- Update the app.
You can also check for outages by visiting status.riide.com.au.
If you still can’t finish the booking
Call RIIDE support on 1300 580 175 and we’ll help you close it out.
Important
Don’t leave the vehicle unsecured. If you can’t lock the vehicle or complete the booking, contact support straight away.