You may see the message “Car not ready to drive” on the dashboard. This usually means the vehicle is not in a drivable (READY) state, or the booking has been immobilised.
If you are looking for help with locking or unlocking the vehicle, please refer to I can’t lock or unlock the vehicle.
Try these steps first (READY check)
- Make sure your booking is started and the vehicle is unlocked.
- Sit in the driver’s seat, press the brake firmly, then press the Start button.
- Confirm the vehicle is in Park (P).
- Look for the “READY” indicator on the dashboard. If READY is on, the vehicle is able to drive.
Check for immobilisation (most common if there’s a payment issue)
If you’ve received notifications about a declined payment, the vehicle may be immobilised until the payment issue is resolved. The Rental Agreement allows immobilisation after a consecutive second declined/dishonoured payment, after notice to you.
- Resolve the payment issue in the app (if available).
- If you’re still stuck, contact RIIDE support.
If you see warning lights or fault messages
Do not drive the vehicle if it appears damaged or unsafe.
If a warning light or fault message appears, you must inform RIIDE immediately.
Contact RIIDE support and we’ll help with next steps.
Need help now?
Contact RIIDE support on 1300 580 175.