Car not ready to drive error
The vehicle may show the error message “Car not ready to drive”. If this occurs, please ensure you have not...
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Your Guide to Parking (and finishing your booking)
Following these guidelines, you may drop-off the RIIDE car anywhere in the marked purple areas shown within the app. You... -
Can I drive through tolls?
All RIIDE cars are registered with Linkt, which means you’re good to go, with another thing less to worry about.... -
Apple CarPlay
All of our vehicles supported Apple CarPlay. You will need to bring your own USB-A to Lightning cable to use,... -
What should I do if I have left my belongings in the vehicle?
Please contact RIIDE support as soon as possible on – 1300 580 175. -
What if the vehicle is damaged
The vehicle should in be in good condition without any visual damages. If you have noticed damages before the start... -
I can’t lock or unlock the vehicle
Make sure you have a strong internet connection and your smartphone is working properly with the newest software updates installed.... -
Are you allowed to smoke in the vehicle?
As with most car rentals, you are not allowed to smoke or vape in the vehicle. We want everyone to... -
My phone ran out of battery during the hire
If your phone runs out of battery and it is not possible to charge it, please contact RIIDE support as... -
Is anyone else allowed to drive the vehicle besides me?
No, only the account holder may drive the vehicle under their account’s booking.
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