Your Guide to Parking (and finishing your booking) Following these guidelines, you may drop-off the RIIDE car anywhere in the marked purple areas shown within the app. You...
Car not ready to drive error The vehicle may show the error message “Car not ready to drive”. If this occurs, please ensure you have not...
Can I drive through tolls? All RIIDE cars are registered with Linkt, which means you’re good to go, with another thing less to worry about....
Apple CarPlay All of our vehicles supported Apple CarPlay. You will need to bring your own USB-A to Lightning cable to use,...
What should I do if I have left my belongings in the vehicle? Please contact RIIDE support as soon as possible on – 1300 580 175.
My phone ran out of battery during the hire If your phone runs out of battery and it is not possible to charge it, please contact RIIDE support as...
What if the vehicle is damaged The vehicle should in be in good condition without any visual damages. If you have noticed damages before the start...
I can’t lock or unlock the vehicle Make sure you have a strong internet connection and your smartphone is working properly with the newest software updates installed....
Are you allowed to smoke in the vehicle? As with most car rentals, you are not allowed to smoke or vape in the vehicle. We want everyone to...
Is anyone else allowed to drive the vehicle besides me? No, only the account holder may drive the vehicle under their account’s booking.