Lock/unlock depends on your phone connection and the vehicle being able to receive a signal. If the car is in a low-reception area (e.g. underground, rural areas), commands may not go through until it has coverage again.
Troubleshooting steps
- Check your phone
- Make sure mobile data is on (or you have stable Wi-Fi)
- Try disabling your VPN or proxy, if you have one enabled
- Turn off airplane mode
- Ensure the RIIDE app and your phone are up to date
- Restart the app
- Fully close the RIIDE app via multitasking (swipe it away), reopen it, and try again
- Retry once (don’t spam the button)
- Tap Lock or Unlock, then wait 10–20 seconds
- Try once more
- Improve reception
- If the car is underground or in a low-signal area, move to an open area and try again
You can also check for outages by visiting status.riide.com.au.
If it is still not working properly, please contact RIIDE support on 1300 580 175 or via the chatbox.